Electricity Relief Package – Province of Ontario

On June 1, the Ontario government announced that it will continue to support provincial electricity consumers by providing stability and greater customer choice, while helping those struggling to pay their energy bills as a result of the COVID-19 outbreak.

Initiatives include:

  • $9 million for the COVID-19 Energy Assistance Program (CEAP) to support consumers struggling to pay their energy bills during the pandemic. CEAP will provide one-time payments to consumers to help pay down any electricity bill debt incurred over the COVID19 period. Applications will be available through local utilities in the upcoming months;

  • $8 million for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to provide support to businesses struggling with bill payments as a result of the outbreak; and

  • An extension of the Ontario Energy Board's winter disconnection ban until July 31, 2020 to ensure no one is disconnected from their natural gas or electricity service during these uncertain times.
     

In addition, the government recently announced that it will continue the suspension of time-of-use (TOU) electricity rates and, starting on June 1, 2020, customers will be billed based on a new fixed COVID-19 Recovery Rate of 12.8 cents per kilowatt hour.

Starting June 1, 2020, the new COVID-19 Recovery Rate comes into effect for electricity customers who pay TOU rates. This fixed rate will apply to TOU customer bills 24 hours a day, seven days a week, providing stability and certainty for consumers as the government restarts the economy and supports individuals and families who continue to spend more time at home.

The COVID-19 Recovery Rate will be in place until October 31, 2020, followed by a new customer choice initiative. Starting November 1, 2020, customers will be able to choose a plan that best suits their household and lifestyle with the option of either TOU electricity rates or tiered pricing, which will provide a set rate for electricity up to a certain level of consumption.

To learn more about this rate adjustment, click here.

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